R77u Privacy Policy — How We Protect Your Data

1. Introduction & Scope

This Privacy Policy applies to the r77u platform and all its services. By creating an account, using our services, or accessing the website, you agree to this Privacy Policy. This policy has been written with Bangladeshi users in mind.

R77u places the highest importance on user privacy. The trust you place in us when sharing your information is a responsibility we take seriously. This document clearly sets out what data we collect, why we collect it, how it is stored, and what rights you have.

2. What Information We Collect

R77u collects two types of information — details you provide directly, and data gathered automatically while you use the service.

Information provided directly by you:

• Full name & date of birth (collected at registration)
• Mobile number & email address
• National ID or passport number (collected during KYC verification)
• Payment method details (bKash, Nagad numbers, etc.)
• Address & residential details (required during the KYC process)
• Details you provide via support chat or email

Automatically Collected Information:

• IP address & device type
• Browser version & operating system
• Service Access Time & Duration
• Which pages or games are used most frequently
• Transaction History & Amounts
• Preferences & behavioural data collected via cookies

3. How & Why We Use Your Information

R77u uses the data it collects solely for specific, legitimate purposes. Your information is never used for anything beyond what is necessary.

R77u occasionally notifies members about new offers and promotions. If you prefer not to receive such marketing communications, you can turn off notifications at any time from your account settings.

4. Who We Share Your Information With & When

R77u does not sell your information to third parties. However, limited data may be shared with trusted partners as necessary to operate the service.

Information may be shared in the following cases:

• Payment Provider: Information required to process transactions is shared with payment gateways such as bKash and Nagad.
• Game Providers: Session data required during gameplay is shared with the relevant game provider.
• KYC Service Provider: Certified third-party providers may be used for identity verification.
• Regulatory authority: r77u is legally required to provide information in response to valid requests from licensing authorities or law enforcement.
• Cloud & IT Services: Trusted technology partners are used for data storage and server management.

Strict non-disclosure agreements (NDAs) are in place with all partners. They may only use your data for their designated purpose — nothing else.

What we will never do:

• Selling your data to advertisers or marketing companies
• Sharing Information with Unrelated Third Parties
• Use of personal data outside r77u's core services
• Sharing your data with third parties for marketing purposes without your consent

5. Technical Data Security Measures

R77u uses industry-leading technology to keep your data secure. Data protection isn't just a policy — it's built into every layer of r77u's technical infrastructure.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Data-at-Rest Encryption: Sensitive data stored on our servers remains encrypted at all times.
• Firewall & Intrusion Detection: Unauthorised access attempts are detected and blocked in real time.
• Two-factor authentication (2FA): OTP verification is available as an added layer of security at login.
• Regular security audits: Regular penetration testing and security audits are conducted by third parties.
• Staff training: Staff members with access to your data receive regular data protection training.

That said, no system is completely impenetrable. You also have a role to play — use a strong password, never share it with anyone, and always log out after using an unfamiliar device.

6. Cookies & Tracking Technologies

R77u uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser that help improve the service and remember your preferences.

R77u uses three types of cookies:

• Essential Cookies: Login session management and security tokens — the service cannot function without these. These cookies cannot be disabled.
• Performance Cookies: Data on which pages are visited most and where issues occur is collected to improve the service. This data is fully anonymous.
• Preference Cookies: Language settings and theme preferences are saved so you don't have to reconfigure them every time.

You can disable performance and preference cookies from your browser settings, though some features may not work correctly if you do. The process varies by browser — you can manage cookies through the settings menu in Chrome, Firefox, or Safari.

7. Your Rights

You have certain fundamental rights regarding your personal data. r77u fully recognises and respects all of these rights.

To exercise any of your rights, email us at support@r77u.xyz or Help Centre Reach us via live chat.

8. Data Retention Period

R77u does not retain data beyond what is necessary. Retention periods depend on the type of data and applicable legal obligations.

• Account Information: Retained while your account is active. After closure, records may be kept for up to 5 years for legal purposes.
• Transaction History: Typically retained for 5–7 years under international anti-money laundering regulations.
• KYC Documents: Once verification is complete, data is retained for a set period in accordance with licensing requirements.
• Support Chat Logs: Typically retained for 1 year for quality control and dispute resolution.
• Cookie Data: Session cookies are cleared when you close your browser; persistent cookies last anywhere from 30 days to 1 year.
• Marketing preferences: Opt-out records are retained indefinitely to prevent marketing communications from being sent again in error.

9. Contact & Complaints

For any privacy-related questions, concerns, or complaints, contact r77u directly. Our data protection team is always ready to help.

Once a complaint is submitted, r77u will first attempt to resolve it internally. If the issue remains unresolved, you may escalate it to the relevant licensing authority.